Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping at Inspired by Gray! Because many of our products—including custom apparel, embroidery, spirit wear, and 3D-printed items—are handcrafted or made-to-order, please review our shipping guidelines and estimated timeframes below.

1. Production & Processing Times

All orders are subject to a processing and production period before shipment:

• Standard / In-Stock Items: Processed and shipped within 7-10 business days.

• Custom Apparel, Embroidery & 3D Prints: Made-to-order and custom products typically require 7-10 business days for design, printing, assembly, and quality checks before leaving our facility.

• Bulk, School, or Team Orders: Production times for large group or school fundraiser orders may vary. Estimated fulfillment dates will be communicated at the time of purchase or via email updates.

Note: Orders placed on weekends or official holidays will begin processing on the following business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

• Transit times are estimates provided by shipping carriers (e.g., USPS, UPS) and begin after your order has finished production and been dispatched.

• Free or discounted shipping promotions may apply during promotional periods or on select orders as stated at checkout.

3. Order Tracking

Once your order has been packed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to view carrier tracking details. Please allow 24 hours for tracking updates to register with the carrier.

4. Local Delivery & Pickup Options

If local pickup or school delivery options are offered for specific local team/school spirit wear shops:

• You will be notified via email when your order is ready for pickup or distribution.
  

5. Address Accuracy & Shipping Responsibility

• Address Verification: Please double-check that your shipping address is accurate during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

• Address Changes: If you notice an error in your shipping address, please contact us immediately at sales@inspiredbygray.com. Once an order has been shipped, the delivery address cannot be altered.

6. Damaged, Lost, or Stolen Packages

• Damaged Items in Transit: If your package arrives visibly damaged or if your custom items are damaged inside, please contact us within 3 days of receipt with photos of the damaged item and packaging so we can arrange a replacement.

• Lost or Delayed Packages: If your tracking number shows no movement for an extended period or indicates the package was delivered but you haven't received it, please contact the carrier directly to open a locator case, then email us at sales@inspiredbygray.com so we can assist.

7. Contact Us

If you have any questions or concerns regarding the delivery of your order, please reach out to us:

• Website: https://inspiredbygray.com

• Email: sales@inspiredbygray.com